The Forum for Cross-Channel Merchants

Inspire. Fulfill. Delight. Repeat.

Customer satisfaction? It’s no longer enough.
These days, your customers want an end-to-end experience. They consistently expect to be pleasantly surprised. Fireworks every day of the year. In short, they demand to be delighted.

So how do you deliver delight?
From getting the word out to getting the product out, retailers require precision at every point in the process. Helping you create a seamless system that stretches from the marketing plan to the shipping pallet to your customers’ front porch—that’s what The Forum is all about.

A unique opportunity for Marketing & Operations to come together.
Come experience an integrated, 360° approach to Marketing & Operations.

• Learn the latest from innovators who’ve made a difference

• Exchange ideas with industry thought-leaders

• Network with colleagues from around the world

You’ll gain insight into your company’s processes, discover ways to increase efficiencies and minimize costs. And most of all, you’ll learn how to turn consumers into customers, and customers into repeat customers.

Register today.

Interested in speaking? We’d love to hear from you. We’re currently looking for people to inspire our participants by sharing their stories. Complete this form and send it to Keith Baker at kbaker@the-dma.org.

If you are interested in exhibiting or sponsoring at this event, please contact Kevin Fox at kfox@the-dma.org.